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Terms & Conditions That Protect You

When you open an account with us, you're entering into a clear set of rules that govern how deposits work, how your withdrawals are processed, and how we…

Account registration & verificationDeposit and withdrawal rulesHow your data stays private
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violin slot Terms & Conditions That Protect You
REACH US WHEN YOU NEED TO

How to Contact Us About These Terms

Team online

Live chat

Open the chat widget in the bottom-right corner of your account dashboard. Our team responds to policy questions during support hours, Monday to Sunday, 10 AM to 11 PM Jakarta time.

Email support

Send detailed questions about account terms, data rights, or disputes to [email protected]. We reply within 24 hours. Use this channel for formal record-keeping on policy matters.

Account settings

Log in, navigate to Account > Settings > Privacy & Terms. Here you can download a copy of the full terms, request your data, or flag a concern directly from the platform.

HOW WE HANDLE YOUR TRUST

Security, Data and Account Control

Data encryption

All data moving between your device and violin slot travels through TLS 1.3 encryption. Your password is never stored in plain text; we hash it with bcrypt. Bank details are encrypted separately and never logged in support records.

Cookie policy

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the lobby. No third-party trackers are embedded. You can disable non-essential cookies in your browser; your account will still work.

Account access control

You own your account credentials. Enable two-factor authentication in Settings > Security to add a second layer. If you suspect unauthorized access, contact support immediately; we can freeze your account while we investigate.

Data retention

We keep account and transaction records for seven years for compliance with local financial regulations. After account closure, personal identifiers are archived; game history is retained but anonymized after 90 days unless you request permanent deletion.

Your rights to your data

You have the right to access, correct, port, and delete your personal data, where local law permits. Open a request via Account > Settings > Privacy & Terms > Data Rights. We respond within 14 days.

Policy updates

We notify you by email at least 14 days before material term changes. Log in frequently to see the version number of the current terms. Continuing to play after the notice period means you accept the updated terms.

Terms & Conditions FAQ

Violations — such as using automation, sharing login credentials, or attempting to exploit promotions — result in account suspension. We review each case; serious breaches may forfeit funds in the account. We notify you in writing and offer an appeal process through support.

No. One person may hold only one active account. If we detect duplicates linked to the same identity, email or phone, all accounts are flagged. Winnings from duplicate accounts are forfeited. You must close an old account before opening a new one.

Once your withdrawal request is submitted and verified (usually 30 minutes), funds return to your DANA, OVO, GoPay or QRIS wallet within 24 hours. Bank transfer withdrawals take up to 48 hours. Check your Account > Transactions page to track status.

We collect your name, phone, email, date of birth and payment details to verify identity, prevent fraud, and comply with local law. We do not sell this data. We use it only to operate your account, process payouts, and communicate important policy changes or security alerts.

Yes. Log into Account > Settings > Account Management > Request Closure. Submit your reason, and we confirm closure within 24 hours. Your data is anonymized after 90 days; past transactions remain archived for regulatory purposes but are not accessible to you or third parties.

Contact our support team first with full details. If unresolved after 14 days, submit a formal dispute to [email protected] with evidence. We investigate and respond within 21 days. Depends on local law, resolution may involve a neutral third party.

Open your account on desktop or mobile, navigate to Settings > Security > Two-Factor Authentication. Select your method (SMS via your registered phone or authenticator app), and follow the setup steps. You'll need to verify with a code each time you log in from a new device.

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